Privacy Policy

1. Introduction

Tenerarad is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you engage our services or interact with our website. We adhere to Singapore's Personal Data Protection Act 2012 and related regulations in all our data handling practices.

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your data as described in this policy. If you have questions or concerns about our privacy practices, please contact us at [email protected].

2. Information We Collect

We collect personal information that you provide directly to us when engaging our services, including:

• Contact information (name, email address, telephone number, correspondence address)
• Lifestyle and preference information shared during neighbourhood pairing consultations
• Property and landlord details you provide for background review services
• Move logistics and furniture placement specifications for occupancy transition services
• Communication records from consultations, emails, and telephone conversations
• Payment and billing information for service fees

Additionally, when you visit our website, we automatically collect certain information through cookies and similar technologies, including your IP address, browser type, pages viewed, and access times.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide and deliver the specific services you have engaged (neighbourhood pairing, landlord review, occupancy transition)
• To conduct lifestyle consultations and prepare neighbourhood recommendation briefs
• To perform landlord background investigations and prepare verification reports
• To coordinate with service providers (utilities, moving companies, cleaning services) for occupancy transitions
• To communicate with you regarding your service engagement, including appointment scheduling and deliverable provision
• To process payments and maintain billing records
• To improve our services and develop new offerings based on aggregated, non-identifiable usage patterns
• To comply with legal obligations and protect our legal rights

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance: Processing necessary to provide the services you have engaged
• Consent: Where you have provided explicit consent for specific data processing activities
• Legitimate interests: Processing necessary for our business operations, provided this does not override your rights and interests
• Legal obligations: Processing required to comply with Singapore laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

• Service providers: Utilities companies, moving companies, cleaning services, and installation contractors when coordinating occupancy transitions (only information necessary for service delivery)
• Professional networks: Limited information shared with estate agent colleagues when conducting landlord background reviews (landlord name and property address only)
• Legal authorities: When required by law or to protect our legal rights
• Business successors: In the event of a merger, acquisition, or sale of our business assets

All third parties with whom we share data are required to maintain appropriate security measures and use your information only for the specified purposes.

6. Data Retention

We retain your personal information for the following periods:

• Active client records: Duration of service engagement plus seven years for tax and legal compliance purposes
• Consultation notes and service deliverables: Seven years from service completion
• Communication records: Three years from last communication
• Marketing communications preferences: Until you request removal or update your preferences
• Website usage data: Thirteen months from collection

After these retention periods, we securely delete or anonymize your personal information unless longer retention is required by law.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates to our systems
• Secure document storage with restricted physical and digital access
• Employee confidentiality agreements and data protection training

While we take reasonable precautions to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to us.

8. Your Rights

Under Singapore's Personal Data Protection Act, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal information we hold about you
• Right to correction: You may request correction of inaccurate or incomplete personal information
• Right to withdrawal of consent: You may withdraw consent for data processing where consent was the legal basis
• Right to data portability: You may request your data in a structured, commonly used format
• Right to object: You may object to processing of your personal data for marketing purposes

To exercise these rights, please contact us at [email protected] with your request. We will respond within thirty days of receiving your request.

9. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to enhance user experience and analyze site usage. Cookies are small text files stored on your device that help us understand how visitors interact with our website.

We use the following types of cookies:

• Essential cookies: Required for basic website functionality (cannot be disabled)
• Analytics cookies: Help us understand website usage patterns and improve our services
• Preference cookies: Remember your settings and preferences for future visits

For detailed information about our cookie usage and how to manage your preferences, please see our Cookie Policy.

10. Marketing Communications

With your consent, we may send you marketing communications about our services, industry insights, and updates. You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at [email protected]
• Updating your communication preferences in your account settings

Opting out of marketing communications will not affect service-related communications necessary for the delivery of engaged services.

11. Children's Privacy

Our services are not intended for individuals under the age of eighteen. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under eighteen, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. We will notify you of significant changes by posting a notice on our website or sending you an email notification to the address you have provided.

The updated policy will be effective upon posting with the revised "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. International Data Transfers

Your personal information is primarily stored and processed in Singapore. If we transfer data outside Singapore for service delivery purposes, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

15. Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Personal Data Protection Commission of Singapore: